1. What is Peitho Lab?

Peitho Lab is an online store that offers high-quality beauty and cosmetic products, formulated to provide effective skincare and haircare solutions. We focus on premium ingredients, safety, and customer satisfaction.

2. Where is Peitho Lab located?

Our branch office is located at:
403, Nautica, Casa Rio,
Dombivali (East), Kalyan,
Thane, Maharashtra – 421204, India

3. What products do you offer?

We offer a wide range of beauty and cosmetic products including:

  • Skincare
  • Haircare
  • Body care
  • Specialized treatments
  • Beauty essentials

Product availability may vary based on stock.

4. How do I place an order?

Simply follow these steps:

  1. Browse the products on our website.
  2. Add selected items to your cart.
  3. Proceed to checkout.
  4. Enter your shipping and payment details.
  5. Confirm your order.

You will receive a confirmation email once the order is placed.

5. What payment methods do you accept?

We accept major online payment methods including:

  • Credit/Debit cards
  • UPI
  • Net banking
  • Digital wallets

(Card detail storage and processing is handled securely by third-party payment gateways.)

6. Do you ship all over India?

Yes! We deliver to most locations across India, including metro, non-metro, and semi-urban areas.
Remote areas may experience slightly longer delivery timelines.

7. How long will my order take to arrive?

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Non-Metro Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times may vary due to weather, courier delays, or festive rush.

8. How can I track my order?

Once your order is dispatched, you will receive:

  • A tracking number
  • A courier tracking link

Use this link to check real-time shipment updates.

9. What if I receive a damaged or wrong product?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours with photos/videos.
We will arrange a free replacement or refund, depending on your preference.

10. Can I return or exchange products?

Due to hygiene and safety standards, most beauty and cosmetic items cannot be returned unless:

  • They are damaged
  • Wrong product is delivered
  • Items are missing from the package

Please refer to our Refund Policy for complete details.

11. Can I cancel my order?

Yes, you can cancel your order before it is dispatched.
Once shipped, cancellations are not accepted.
However, you can still raise a request if there is damage or an incorrect product.

12. How do I contact customer support?

You can reach us through:
📧 info@peitholab.com
📞 8869002002

Our team is happy to assist with product, order, or delivery queries.

13. Are your products safe to use?

Yes. Our products follow standard quality and safety guidelines.
However, a patch test is always recommended, especially if you have sensitive skin, allergies, or skin conditions.

14. Do your products have side effects?

Most users experience no side effects.
However, since every skin type is different, minor irritation or reactions may occur.
If irritation persists, discontinue use and consult a dermatologist.

15. Do you offer discounts or promotions?

Yes! We offer special discounts during festive seasons, sales, and promotional campaigns.
Follow our website and social media pages to stay updated.

16. Is my personal information safe?

Absolutely. Your data is protected as per our Privacy Policy, which includes GDPR, CCPA/CPRA, and CalOPPA compliance.
We do not sell personal information.