{"id":7,"date":"2025-12-01T05:53:33","date_gmt":"2025-12-01T05:53:33","guid":{"rendered":"https:\/\/peitholab.com\/?page_id=7"},"modified":"2025-12-01T05:53:35","modified_gmt":"2025-12-01T05:53:35","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/peitholab.com\/?page_id=7","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Refund Policy \u2014 Peitho Lab<\/strong><\/h2>\n\n\n\n<p><strong>Last Updated: 01 December 2025<\/strong><\/p>\n\n\n\n<p>Thank you for shopping at <strong>Peitho Lab<\/strong>.<br>We value your trust and aim to provide high-quality beauty and cosmetic products.<br>This Refund Policy explains when and how refunds, returns, and replacements are processed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>1. General Policy<\/strong><\/h1>\n\n\n\n<p>Due to the nature of beauty and personal-care products, <strong>many items cannot be returned once opened<\/strong> for hygiene and safety reasons.<br>However, we do offer refunds or replacements in specific cases detailed below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>2. Eligible Reasons for Return \/ Refund \/ Replacement<\/strong><\/h1>\n\n\n\n<p>We offer refunds or replacements in the following situations:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A. Damaged or Defective Product<\/strong><\/h3>\n\n\n\n<p>If the product arrives <strong>damaged, broken, leaking, or defective<\/strong>, you are eligible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement, or<\/li>\n\n\n\n<li>Full refund<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B. Wrong Product Delivered<\/strong><\/h3>\n\n\n\n<p>If you receive a product different from what you ordered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will replace it at no extra cost.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>C. Missing Items<\/strong><\/h3>\n\n\n\n<p>If part of your order is missing, we will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send the missing item, or<\/li>\n\n\n\n<li>Refund the value of the missing product.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>3. Non-Returnable &amp; Non-Refundable Items<\/strong><\/h1>\n\n\n\n<p>For hygiene and safety, the following cannot be returned or refunded unless damaged or incorrect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used products<\/li>\n\n\n\n<li>Beauty, cosmetic, and personal-care items<\/li>\n\n\n\n<li>Products without original packaging<\/li>\n\n\n\n<li>Items purchased during special discounted sales<\/li>\n\n\n\n<li>Free gifts, samples, or promotional products<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>4. Return Window<\/strong><\/h1>\n\n\n\n<p>You must raise a return or refund request <strong>within 48 hours<\/strong> of receiving the order.<\/p>\n\n\n\n<p>Requests made after 48 hours may not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>5. Proof Required<\/strong><\/h1>\n\n\n\n<p>To process your claim, we require:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order ID<\/li>\n\n\n\n<li>Product images (clear photos of the damaged or incorrect item)<\/li>\n\n\n\n<li>Packaging images<\/li>\n\n\n\n<li>Unboxing video (preferred but not mandatory)<\/li>\n<\/ul>\n\n\n\n<p>This helps us verify and resolve the issue quickly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>6. Refund Method<\/strong><\/h1>\n\n\n\n<p>If approved, refunds will be issued through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>original payment method<\/strong>, or<\/li>\n\n\n\n<li><strong>Store credit<\/strong>, if preferred by the customer<\/li>\n<\/ul>\n\n\n\n<p>Refund timelines may vary depending on your bank or payment provider (usually <strong>5\u20137 business days<\/strong>).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>7. Replacement Policy<\/strong><\/h1>\n\n\n\n<p>A replacement will be provided:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For damaged, defective, or wrong items<\/li>\n\n\n\n<li>At no additional shipping cost to you<\/li>\n<\/ul>\n\n\n\n<p>Replacement shipment will be initiated once the issue is verified.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>8. Order Cancellation<\/strong><\/h1>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Before Shipping<\/strong><\/h3>\n\n\n\n<p>You may cancel your order <strong>before it is dispatched<\/strong>.<br>A full refund will be issued.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>After Shipping<\/strong><\/h3>\n\n\n\n<p>Orders cannot be canceled once shipped.<br>You may still be eligible for a refund only under damage\/wrong product conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>9. Return Shipping<\/strong><\/h1>\n\n\n\n<p>In most eligible cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You <strong>do not<\/strong> need to ship the product back.<\/li>\n\n\n\n<li>If a return is required, Peitho Lab will arrange reverse pickup at no cost.<\/li>\n<\/ul>\n\n\n\n<p>Customers should not return or ship the product on their own unless expressly instructed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>10. Refusal of Returns<\/strong><\/h1>\n\n\n\n<p>We reserve the right to deny refund or replacement if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been used<\/li>\n\n\n\n<li>The issue is due to customer mishandling<\/li>\n\n\n\n<li>False claims or fraudulent requests are detected<\/li>\n\n\n\n<li>Required proof is not provided<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>11. Contact Us<\/strong><\/h1>\n\n\n\n<p>To submit a return, refund, or replacement request, contact:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a>info@peitholab.com<\/a><\/strong><br>\ud83d\udcde <strong>8869002002<\/strong><\/p>\n\n\n\n<p>Please include your <strong>order ID<\/strong> and <strong>images\/videos<\/strong> of the issue for faster processing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>12. Updates to This Policy<\/strong><\/h1>\n\n\n\n<p>Peitho Lab may update this Refund Policy from time to time.<br>Any changes will be posted with a new \u201cLast Updated\u201d date.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy \u2014 Peitho Lab Last Updated: 01 December 2025 Thank you for shopping at Peitho Lab.We value your trust and aim to provide high-quality beauty<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Peitho Lab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peitholab.com\/?page_id=7\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - 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