{"id":387,"date":"2025-12-01T07:03:11","date_gmt":"2025-12-01T07:03:11","guid":{"rendered":"https:\/\/peitholab.com\/?page_id=387"},"modified":"2025-12-01T07:03:12","modified_gmt":"2025-12-01T07:03:12","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/peitholab.com\/?page_id=387","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1. What is Peitho Lab?<\/strong><\/h2>\n\n\n\n<p>Peitho Lab is an online store that offers high-quality <strong>beauty and cosmetic products<\/strong>, formulated to provide effective skincare and haircare solutions. We focus on premium ingredients, safety, and customer satisfaction.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Where is Peitho Lab located?<\/strong><\/h2>\n\n\n\n<p>Our branch office is located at:<br><strong>403, Nautica, Casa Rio,<br>Dombivali (East), Kalyan,<br>Thane, Maharashtra \u2013 421204, India<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. What products do you offer?<\/strong><\/h2>\n\n\n\n<p>We offer a wide range of beauty and cosmetic products including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Skincare<\/li>\n\n\n\n<li>Haircare<\/li>\n\n\n\n<li>Body care<\/li>\n\n\n\n<li>Specialized treatments<\/li>\n\n\n\n<li>Beauty essentials<\/li>\n<\/ul>\n\n\n\n<p>Product availability may vary based on stock.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. How do I place an order?<\/strong><\/h2>\n\n\n\n<p>Simply follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Browse the products on our website.<\/li>\n\n\n\n<li>Add selected items to your cart.<\/li>\n\n\n\n<li>Proceed to checkout.<\/li>\n\n\n\n<li>Enter your shipping and payment details.<\/li>\n\n\n\n<li>Confirm your order.<\/li>\n<\/ol>\n\n\n\n<p>You will receive a confirmation email once the order is placed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. What payment methods do you accept?<\/strong><\/h2>\n\n\n\n<p>We accept major online payment methods including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit\/Debit cards<\/li>\n\n\n\n<li>UPI<\/li>\n\n\n\n<li>Net banking<\/li>\n\n\n\n<li>Digital wallets<\/li>\n<\/ul>\n\n\n\n<p>(Card detail storage and processing is handled securely by third-party payment gateways.)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Do you ship all over India?<\/strong><\/h2>\n\n\n\n<p>Yes! We deliver to <strong>most locations across India<\/strong>, including metro, non-metro, and semi-urban areas.<br>Remote areas may experience slightly longer delivery timelines.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. How long will my order take to arrive?<\/strong><\/h2>\n\n\n\n<p>Estimated delivery times are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Metro Cities:<\/strong> 2\u20135 business days<\/li>\n\n\n\n<li><strong>Non-Metro Cities:<\/strong> 3\u20137 business days<\/li>\n\n\n\n<li><strong>Remote Areas:<\/strong> 5\u201310 business days<\/li>\n<\/ul>\n\n\n\n<p>Delivery times may vary due to weather, courier delays, or festive rush.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. How can I track my order?<\/strong><\/h2>\n\n\n\n<p>Once your order is dispatched, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A tracking number<\/li>\n\n\n\n<li>A courier tracking link<\/li>\n<\/ul>\n\n\n\n<p>Use this link to check real-time shipment updates.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. What if I receive a damaged or wrong product?<\/strong><\/h2>\n\n\n\n<p>If your order arrives <strong>damaged, defective, or incorrect<\/strong>, contact us within <strong>48 hours<\/strong> with photos\/videos.<br>We will arrange a <strong>free replacement<\/strong> or <strong>refund<\/strong>, depending on your preference.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Can I return or exchange products?<\/strong><\/h2>\n\n\n\n<p>Due to hygiene and safety standards, most beauty and cosmetic items <strong>cannot be returned<\/strong> unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They are damaged<\/li>\n\n\n\n<li>Wrong product is delivered<\/li>\n\n\n\n<li>Items are missing from the package<\/li>\n<\/ul>\n\n\n\n<p>Please refer to our <strong>Refund Policy<\/strong> for complete details.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Can I cancel my order?<\/strong><\/h2>\n\n\n\n<p>Yes, you can cancel your order <strong>before it is dispatched<\/strong>.<br>Once shipped, cancellations are not accepted.<br>However, you can still raise a request if there is damage or an incorrect product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. How do I contact customer support?<\/strong><\/h2>\n\n\n\n<p>You can reach us through:<br>\ud83d\udce7 <strong><a>info@peitholab.com<\/a><\/strong><br>\ud83d\udcde <strong>8869002002<\/strong><\/p>\n\n\n\n<p>Our team is happy to assist with product, order, or delivery queries.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Are your products safe to use?<\/strong><\/h2>\n\n\n\n<p>Yes. Our products follow standard quality and safety guidelines.<br>However, a <strong>patch test<\/strong> is always recommended, especially if you have sensitive skin, allergies, or skin conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>14. Do your products have side effects?<\/strong><\/h2>\n\n\n\n<p>Most users experience no side effects.<br>However, since every skin type is different, minor irritation or reactions may occur.<br>If irritation persists, discontinue use and consult a dermatologist.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>15. Do you offer discounts or promotions?<\/strong><\/h2>\n\n\n\n<p>Yes! We offer special discounts during festive seasons, sales, and promotional campaigns.<br>Follow our website and social media pages to stay updated.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>16. Is my personal information safe?<\/strong><\/h2>\n\n\n\n<p>Absolutely. Your data is protected as per our <strong>Privacy Policy<\/strong>, which includes <strong>GDPR<\/strong>, <strong>CCPA\/CPRA<\/strong>, and <strong>CalOPPA<\/strong> compliance.<br>We do <strong>not<\/strong> sell personal information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. What is Peitho Lab? Peitho Lab is an online store that offers high-quality beauty and cosmetic products, formulated to provide effective skincare and haircare solutions.<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-387","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) - Peitho Lab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peitholab.com\/?page_id=387\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) - Peitho Lab\" \/>\n<meta property=\"og:description\" content=\"1. 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